Last updated: August 2026
Our promise
If something arrives damaged, wrong, or defective, we make it right. Full stop.
Returns window
You have 7 days from delivery to request a return or exchange.
What can be returned
- Unopened products in original packaging
- Items with manufacturing defects
- Wrong items sent
- Damaged in transit
What cannot be returned
For hygiene and safety reasons, the following are non-returnable once opened or worn:
- Pierced earrings (for hygiene)
- Custom or resized rings
- Personalised or engraved pieces
- Sale and clearance items marked final sale
- Any item with broken tamper seals or missing tags
How to start a return
- WhatsApp us at 876-844-2663 with your order number and reason.
- We confirm and arrange collection or provide a return address.
- Once received and inspected, refund or replacement is issued within 5 business days.
Refund method
Refunds return to your original payment method (bank transfer or card). Store credit is also available if you prefer.
Shipping costs
Return shipping is on us if the item was damaged, defective, or wrong. Otherwise, return shipping is the customer’s responsibility.